1. Who We Are

First Caption is a Brand Architecture consultancy based in Barbados. We provide brand strategy, social media management, and brand building services to businesses and entrepreneurs. You can reach us at services@firstcaption.com.

2. Information We Collect

When you interact with First Caption through our website, by booking a session, or by enquiring about our services, we may collect the following:

• Your name and email address
• Your phone number
• Information about your business including its name, industry, and goals
• Any additional details you share with us directly through forms or communication

We do not collect payment card details directly. All payments are processed securely through our payment partners.

3. How We Use Your Information

We use the information you provide to:

• Deliver and manage the services you have booked or enquired about
• Communicate with you about your project, session, or enquiry
• Schedule appointments and send reminders
• Improve how we serve you and other clients
• Send you relevant updates about First Caption. You can opt out at any time.

We will never sell your personal information to third parties.

4. Third Party Tools We Use

To run our business effectively, we use a number of trusted third party platforms. These tools may collect or process some of your data on our behalf, and each operates under its own privacy policy. The tools we currently use include, but are not limited to:

• Payment processors for secure transaction handling
• Scheduling tools for session bookings and calendar management
• Contact form software for enquiries submitted through our website
• Analytics tools to understand how visitors interact with our site
• Advertising platforms to measure the reach and effectiveness of our promotions

We may introduce additional tools from time to time as our business grows. Any new tools we adopt will be held to the same standard of care for your data.

5. Cookies

Our website uses cookies, which are small files stored on your device, to improve your browsing experience and support our analytics and advertising tools. By continuing to use our site, you consent to the use of cookies.

You can control or disable cookies through your browser settings at any time, though this may affect how parts of our website function.

6. How We Store and Protect Your Data

We take reasonable steps to keep your information secure. Your data is stored and accessed only by First Caption and the trusted platforms we work with. We retain your information for as long as necessary to provide our services and meet our legal obligations.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate information
• Request that we delete your data, subject to any legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at services@firstcaption.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.